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Store · AI customer service on WhatsApp

Your WhatsApp replying right away, any time.

An AI agent helps your customers before, during and after the sale, with your company's information. Instagram and Facebook come as a free bonus: they reply on their own and bring the conversation to your WhatsApp.

Y
Your companyonline
Message
DirectHow long does delivery to SP take?
MessengerDo you sell wholesale?
the AI replies
in seconds
Instagram and Facebook as a free bonus

In short

What it is
An AI agent that answers your company's customers on WhatsApp, with your information and your rules, and passes to your team what needs a person.
Who it is for
Any business that sells or serves customers on WhatsApp: stores, service providers, clinics, offices.
What it delivers
The agent on your WhatsApp, Instagram and Facebook as a free bonus bringing the conversation to WhatsApp, and one page with all conversations.
What it is not
It is not Navega's own AI: it uses the AI you sign up for. And it is not a menu bot with buttons: the agent understands the question and answers it.

Before, during and after

The customer asks. The answer goes out right away.

The agent knows what your company sells, how much it costs, how long it takes and how exchanges work. When something comes up that needs a person, it lets the customer know and passes the conversation to your team.

Hi! How long does this bottle keep drinks cold?

Hi! It keeps drinks cold for up to 24 hours and hot for 12. It comes in black, blue and green.

How much is shipping to Santos?

Shipping to Santos is R$ 14.90 and it arrives in 2 business days. Want me to set one aside for you?

Can I pay with Pix?

Yes, you can! I will send you the code now. As soon as the payment comes through, I will confirm here.

Paid!

Received ✓ Your order is already being packed.

My order arrived with a defect 😕

I am so sorry! I have already logged the exchange and passed it to Bruna, from our team, who will reach out to you shortly.

passed to the team

Meanwhile, your exchange code is TR-2291.

sample conversation

Free bonus

Instagram and Facebook bringing the conversation to WhatsApp.

Anyone who comments on a post or sends a message on Direct or Messenger gets a reply right away, with a shortcut to continue on WhatsApp. No one goes unanswered, and every contact ends up in the same place.

How it works

From payment to a live agent, with no hassle.

  1. 01You answer 8 questions

    It takes a minute and you just click. At the end, the plan and the price show up right away, with setup included.

  2. 02We get to know your company

    After payment, Navega reaches out to you on WhatsApp. We ask for what the agent needs to know: products, prices, delivery times, hours and your rules.

  3. 03We test before turning it on

    The agent answers real questions while you watch. It only goes live to customers after you give the ok.

  4. 04You follow everything

    On a single page, you see the conversations from WhatsApp, Instagram and Facebook, what the AI replied and what needs you.

What type of business do you have?
How many sales or customer contacts do you handle per day?
And about how many messages come in per day?
Where do your customers talk to you today?

You can pick more than one.

What takes the most time in customer service?

You can pick more than one.

How many people answer customers today?
When should the AI answer?
Is your WhatsApp already the official Business (API)?

If not yet, we help you activate it.

Who should we send the quote to?
✓

All set, !

Order no.

Your tailored plan
per month (billed in Brazilian reais) · setup included
  • setup and testing with you before going live
  • Instagram and Facebook as a free bonus
  • page with all conversations
  • monthly follow-up
Monthly card payment, on the secure Asaas page. Navega reaches out to you on WhatsApp to get started.

Includes: the AI agent on your WhatsApp, Instagram and Facebook as a free bonus, the page with all conversations and testing with you before going live. You need: the official WhatsApp Business (API) and your own AI subscription, paid directly to the provider.

Prefer to do it yourself?

Customer service templates

If you have a tech team or want to set up your own customer service, get the 36 ready-made messages for marketplaces and WhatsApp, in Brazilian Portuguese, in a single payment.

See the templates →

Frequently asked questions

What people ask before talking to us.

Why is it a custom quote?

Because the price depends on the type of business and how many messages come in per day. You answer 8 quick questions on this page and the plan with the price shows up right away, with setup included. After payment, Navega sets it up and tests it with you before turning it on.

And when the AI does not know the answer?

It lets the customer know and passes the conversation to someone on your team. On the conversations page you see right away what needs you.

Do Instagram and Facebook cost extra?

No. They come as a free bonus with the WhatsApp customer service subscription.

Which AI do you use?

The one you prefer. Navega does not sell AI: it sets up the agent on the AI subscription you already have or sign up for.